Frequently Asked Questions¶
General:
Q: Is Practito free? A: Yes! We have a free plan with basic features. Premium plans start at $9.99/month for more features.
Q: What instruments does Practito support? A: Piano, Guitar, Violin, Voice, Trumpet, Saxophone, and more. New instruments added regularly.
Q: Do I need a MIDI keyboard? A: No, it's optional. MIDI input is a premium feature for more accurate practice tracking.
Q: Can I use Practito offline? A: Limited. You can install as PWA and access recently cached pieces offline. Recording and sync require internet.
Q: What file formats can I upload? A: MusicXML (.xml, .musicxml, .mxl) and MIDI (.mid, .midi) files.
Q: How accurate is pitch detection? A: Very accurate in quiet environments with decent microphone. Works best with instruments/voice in optimal range.
Q: Can parents view student progress? A: Teachers can share student reports. Parent portal coming in future updates.
Q: Is my data secure? A: Yes, we use encryption, secure servers, and comply with GDPR. We never sell your data.
For Students:
Q: How do I find a teacher? A: Go to "Find Teacher", search by instrument/location, send connection request. Or ask your current teacher to invite you.
Q: Can I practice without a teacher? A: Absolutely! Many features work for independent practice. Teachers enhance the experience but aren't required.
Q: How long should I practice? A: Beginners: 15-30 min/day. Intermediate: 30-60 min/day. Advanced: 1-2 hours/day. Quality over quantity!
Q: What's a good practice streak? A: Start with 7 days, then aim for 30. Consistency matters more than length.
Q: Can I practice on my phone? A: Yes! Mobile-optimized. Tablet recommended for better sheet music viewing.
For Teachers:
Q: How many students can I have? A: Free teachers: unlimited students, limited features. Premium: Add your teaching license details for full features.
Q: Can I use my own sheet music? A: Yes! Upload your arrangements, exercises, or purchased sheet music (if you have rights).
Q: Can I charge my students through Practito? A: Not yet. Payment integration for teacher fees coming in future update.
Q: How do I track multiple students? A: Use the teacher dashboard. Filter by class, student, assignment status. Analytics show all students at-a-glance.
Q: Can I create custom exercises? A: Yes! Create MusicXML files in notation software, then upload to Practito.
For Organizations:
Q: What counts as a teacher/student license? A: Any active member account. Inactive accounts (no login 90+ days) don't count toward limit.
Q: Can we use our school logo? A: Yes! Professional and Enterprise plans support custom branding.
Q: How is billing handled for schools? A: Monthly or annual billing. Invoice available. Payment via card, PayPal, or bank transfer (Enterprise).
Q: Can we export student data? A: Yes! Export practice data, progress reports, analytics to CSV/PDF/Excel.
Q: What if we exceed license limits? A: Warning at 90%. At 100%, must upgrade or remove members. Grace period provided.
Technical:
Q: What browsers are supported? A: Chrome, Firefox, Safari, Edge (latest 2 versions). Chrome recommended for best experience.
Q: Do I need to install anything? A: No! Practito is web-based. Optional: Install PWA for app-like experience.
Q: What internet speed do I need? A: Minimum 2 Mbps. Recommended 5+ Mbps for video features. Sheet music uses minimal data.
Q: Can I use on multiple devices? A: Yes! One account works on all devices. Progress syncs automatically.
Q: Is there a native mobile app? A: Not yet. PWA provides app-like experience. Native iOS/Android apps planned for 2026.
Billing:
Q: Can I cancel anytime? A: Yes! No contracts. Cancel anytime. Access remains until end of billing period.
Q: Do you offer refunds? A: Yes! 30-day money-back guarantee for individuals, 60 days for organizations.
Q: Will my price increase? A: Existing subscribers locked at signup price. New subscribers may see different pricing.
Q: What payment methods accepted? A: Credit/debit cards (Stripe), M-Pesa (Kenya), PayPal. Bank transfer for Enterprise.
Q: Are there student discounts? A: Yes! 50% off with valid student ID or .edu email.
11.3 Getting Help¶
Self-Service Help:
Help Center:
- Visit /help for searchable knowledge base
- Categorized articles
- Video tutorials
- Getting started guides
- Feature documentation
Community Forum: (if implemented) - Ask questions - Get help from other users - Share tips and tricks - Feature requests
Support Options:
Email Support: - Email: support@practito.com - Response time: - Free users: 48-72 hours - Premium: 24 hours - Enterprise: 4 hours
Live Chat: (Premium+) - Available 9 AM - 5 PM EAT (Mon-Fri) - Instant responses - Technical support - Account assistance
Phone Support: (Enterprise only) - Dedicated support line - Business hours - Escalation available
Reporting Bugs: 1. Click "Report Bug" link (footer) 2. Describe issue: - What happened - What you expected - Steps to reproduce - Browser/device - Screenshots (if helpful) 3. Submit 4. We'll investigate and respond
Feature Requests: 1. Go to "Feature Requests" page 2. Search existing requests 3. Upvote if exists 4. Or submit new request 5. Team reviews monthly 6. Popular requests prioritized
Social Media: - Twitter: @PractitoApp - Facebook: /PractitoApp - Instagram: @practito - YouTube: Practito Music (tutorials)