Billing & Invoices¶
Payment History:
Access: Settings → Billing History
Transaction List: - Date - Description - Amount - Status (Paid/Failed/Refunded) - Invoice number - Download invoice - Download receipt
Invoice Details: Each invoice includes: - Invoice number - Issue date - Due date (for organizations) - Itemized charges - Subtotal - Tax (if applicable) - Total - Payment method - Transaction ID
Download: - PDF format - Includes company logo - Tax information - Payment proof
Failed Payments:
If payment fails: 1. Email notification sent 2. Retry automatic (3 attempts over 7 days) 3. Account has grace period (7 days) 4. Manual retry option 5. Update payment method 6. Contact support if issues
Grace Period: - Premium features remain active - 7 days to resolve payment - Reminders sent - After 7 days: downgrade to Free
Refund Policy:
Individual Plans: - 30-day money-back guarantee - Request refund within 30 days - Full refund, no questions asked - After 30 days: pro-rated refunds considered
Organization Plans: - 60-day money-back guarantee - Pro-rated refunds for annual plans - Contact support for refund request
Requesting Refund: 1. Go to Settings → Subscription 2. Click "Request Refund" 3. Fill refund form: - Reason - Feedback 4. Submit request 5. Processed within 5-7 business days 6. Refund to original payment method
8.5 Payment Methods¶
Supported Payment Methods:
Credit/Debit Cards (Stripe): - Visa, Mastercard, American Express - Secure processing via Stripe - 3D Secure authentication - Cards stored securely - International payments supported
M-Pesa (Kenya): - STK Push payment - Enter phone number - Receive prompt on phone - Enter M-Pesa PIN - Instant confirmation - Paybill number: XXXXX - Account: Your email
PayPal: - Login with PayPal account - Pay with PayPal balance or linked card - Automatic recurring billing - Cancel anytime from PayPal
Bank Transfer (Enterprise only): - Invoice sent - Bank details provided - Manual payment - Confirmation required - 3-5 business days processing
Cryptocurrency: (Coming soon) - Bitcoin, Ethereum - Instant conversion to USD - Lower fees - Automated
Payment Security: - All payments encrypted (SSL/TLS) - PCI DSS compliant - No card details stored on our servers - Secure tokens only - Fraud detection systems - 2FA for high-value transactions
8.6 Coupons & Promotions¶
Using Coupon Codes:
During Signup: 1. Select plan 2. Enter coupon code in "Promo Code" field 3. Click "Apply" 4. Discount shown 5. Complete payment with discounted price
For Existing Subscription: 1. Go to Settings → Subscription 2. Click "Have a coupon?" 3. Enter code 4. Apply to next billing cycle
Coupon Types: - Percentage discount (e.g., 20% off) - Fixed amount (e.g., $10 off) - Free months (e.g., first month free) - Extended trial (e.g., 30-day trial)
Special Offers:
Student Discount: - 50% off Premium Individual - Must verify student status - Upload student ID or .edu email - Renewable annually
Teacher Discount: - Free Premium for teachers with 5+ students - Or 40% off Premium Plus
Non-Profit/School Discount: - 30% off all organization plans - Must provide non-profit documentation - Special terms available
Referral Program: - Refer a friend - They get 20% off first payment - You get 1 month free - Unlimited referrals - Share your unique link
Seasonal Promotions: - Back to School (September) - Holiday Sale (December) - New Year offer (January) - Music Month (May) - Flash sales (announced via email)