Subscribing & Upgrading¶
Subscribing to a Plan:
Step 1: Choose Plan 1. Go to "Pricing" or "Upgrade" button 2. Review plan features 3. Select plan 4. Choose billing cycle: - Monthly - Yearly (save 17%)
Step 2: Payment Method Select payment provider: - 💳 Credit/Debit Card (Stripe) - 📱 M-Pesa (Kenya) - 💰 PayPal
Step 3: Payment Details
For Card Payment (Stripe): - Card number - Expiry date - CVC - Billing address
For M-Pesa: - Phone number - You'll receive STK push - Enter M-Pesa PIN - Confirmation
For PayPal: - Redirected to PayPal - Login and authorize - Return to Practito
Step 4: Confirmation - Review order summary - Apply coupon code (if any) - Accept terms - Complete payment
Step 5: Activation - Payment processed - Account upgraded immediately - Confirmation email sent - Receipt generated
Free Trial: - New users: 14-day free trial of Premium - No credit card required - Full Premium features - Cancel anytime - Auto-converts to Free if not subscribed
Upgrading Your Plan:
From Free to Premium: 1. Click "Upgrade" button 2. Choose billing cycle 3. Complete payment 4. Instant activation
From Monthly to Yearly: 1. Go to Settings → Subscription 2. Click "Switch to Yearly" 3. Pro-rated credit applied 4. Pay difference 5. New billing date set
From Individual to Organization: 1. Contact support 2. Account converted 3. Invite members 4. Billing updated
8.3 Managing Your Subscription¶
Subscription Dashboard:
Access: Settings → Subscription
Current Plan Details: - Plan name - Billing cycle (monthly/yearly) - Next billing date - Amount charged - Payment method - Subscription status
Usage Statistics: - Days remaining (if trial) - Features used - Upload quota used - Messages sent (if limited)
Actions:
Change Payment Method: 1. Click "Update Payment Method" 2. Add new card/M-Pesa/PayPal 3. Save 4. Next charge uses new method
Update Billing Information: - Change billing address - Update email for receipts - Company information (for invoices)
Change Plan: - Upgrade plan (immediate) - Downgrade plan (at end of cycle) - Switch billing cycle
Cancel Subscription: 1. Click "Cancel Subscription" 2. Optional: Feedback on why 3. Confirm cancellation 4. Access remains until period ends 5. Reverts to Free plan after
Pause Subscription: (Premium Plus) - Pause for 1-3 months - Account frozen - Resume anytime - No charges during pause
8.4 Billing & Invoices¶
Payment History:
Access: Settings → Billing History
Transaction List: - Date - Description - Amount - Status (Paid/Failed/Refunded) - Invoice number - Download invoice - Download receipt
Invoice Details: Each invoice includes: - Invoice number - Issue date - Due date (for organizations) - Itemized charges - Subtotal - Tax (if applicable) - Total - Payment method - Transaction ID
Download: - PDF format - Includes company logo - Tax information - Payment proof
Failed Payments:
If payment fails: 1. Email notification sent 2. Retry automatic (3 attempts over 7 days) 3. Account has grace period (7 days) 4. Manual retry option 5. Update payment method 6. Contact support if issues
Grace Period: - Premium features remain active - 7 days to resolve payment - Reminders sent - After 7 days: downgrade to Free
Refund Policy:
Individual Plans: - 30-day money-back guarantee - Request refund within 30 days - Full refund, no questions asked - After 30 days: pro-rated refunds considered
Organization Plans: - 60-day money-back guarantee - Pro-rated refunds for annual plans - Contact support for refund request
Requesting Refund: 1. Go to Settings → Subscription 2. Click "Request Refund" 3. Fill refund form: - Reason - Feedback 4. Submit request 5. Processed within 5-7 business days 6. Refund to original payment method
8.5 Payment Methods¶
Supported Payment Methods:
Credit/Debit Cards (Stripe): - Visa, Mastercard, American Express - Secure processing via Stripe - 3D Secure authentication - Cards stored securely - International payments supported
M-Pesa (Kenya): - STK Push payment - Enter phone number - Receive prompt on phone - Enter M-Pesa PIN - Instant confirmation - Paybill number: XXXXX - Account: Your email
PayPal: - Login with PayPal account - Pay with PayPal balance or linked card - Automatic recurring billing - Cancel anytime from PayPal
Bank Transfer (Enterprise only): - Invoice sent - Bank details provided - Manual payment - Confirmation required - 3-5 business days processing
Cryptocurrency: (Coming soon) - Bitcoin, Ethereum - Instant conversion to USD - Lower fees - Automated
Payment Security: - All payments encrypted (SSL/TLS) - PCI DSS compliant - No card details stored on our servers - Secure tokens only - Fraud detection systems - 2FA for high-value transactions
8.6 Coupons & Promotions¶
Using Coupon Codes:
During Signup: 1. Select plan 2. Enter coupon code in "Promo Code" field 3. Click "Apply" 4. Discount shown 5. Complete payment with discounted price
For Existing Subscription: 1. Go to Settings → Subscription 2. Click "Have a coupon?" 3. Enter code 4. Apply to next billing cycle
Coupon Types: - Percentage discount (e.g., 20% off) - Fixed amount (e.g., $10 off) - Free months (e.g., first month free) - Extended trial (e.g., 30-day trial)
Special Offers:
Student Discount: - 50% off Premium Individual - Must verify student status - Upload student ID or .edu email - Renewable annually
Teacher Discount: - Free Premium for teachers with 5+ students - Or 40% off Premium Plus
Non-Profit/School Discount: - 30% off all organization plans - Must provide non-profit documentation - Special terms available
Referral Program: - Refer a friend - They get 20% off first payment - You get 1 month free - Unlimited referrals - Share your unique link
Seasonal Promotions: - Back to School (September) - Holiday Sale (December) - New Year offer (January) - Music Month (May) - Flash sales (announced via email)